At the moment planners went live, an unexpected technical issue occurred in the payment infrastructure and Shopify integration. Combined with traffic far above the expected levels, this resulted in hundreds of orders not appearing in the system and required us to process everything manually.

Due to the system error, payments were successfully received for many orders, but no order record was created. Therefore, we had to manually check and create all order, refund, and technical processes one by one.

Shipments started from the 5th business day. Our goal: All orders placed within the first week being shipped during the second week. We are also expanding our team and continuing additional coordination processes with shipping companies.

Orders are shipped based on the order in which payments were received. However, since the delivery time of bulk shipments arriving from the atelier may vary, small shifts in the order can occur. This is due to the technical structure of the production workflow and is closely monitored in coordination with the atelier.

Because email traffic is extremely high, our response time may be longer than usual.
We see and track every email, and we do not close any case without responding. We are working extra to resolve each question one by one.

During this intense period, occasional mistakes occurred. If there is any issue with your order, simply write to us: info@prev.shop
Our team will take immediate action to resolve the issue as quickly as possible.

The Rise model received far more demand than we expected, exceeding our safety stock. Therefore, we opened additional production for everyone who purchased Rise last week while stock was still available. Due to this extra production, some shipments may be delayed, but everyone who purchased Rise last week will receive their planner no later than one week before January.

Due to timing and production capacity, we cannot guarantee a restock. However, for quantities that may become available through cancellations and returns, you can click the “Notify Me When Available” button to receive an email notification for any limited restock.

A5 Vertical: 148 mm x 210 mm
A5 Horizontal: 148 mm x 210 mm
A6 Vertical: 105 mm x 148 mm
A6 Horizontal: 105 mm x 148 mm

 176 pages. (All models include 35 star-dotted note pages.)

There are 6 different colors in total. Color variations are listed separately on the product pages.

Our covers are made from a durable, stain-resistant, and easy-to-clean textured Apple Leather material.
For cleaning, wipes that contain alcohol should not be used.

110 gsm FSC-certified ivory paper.
A surface that does not bleed or shadow ink.

Yes. If you would like to include a gift card, the message you write in the “Order Note” section at checkout will be printed on a specially designed gift card and added to your order. After payment is completed and your order is confirmed, gift notes cannot be added.

Due to high volume, orders are prepared in the order they are received.
Once your order is shipped, you will receive SMS updates at every stage until it arrives.

When your order is shipped, your tracking number will be sent to you via email. You will also receive an SMS notification from the courier company. If you do not receive the email, please check your spam/junk folder.

For orders that have not yet been handed over to the courier, you can request an address change by emailing info@prev.shop. If your request is processed while your order is still unshipped, the address will be updated. Unfortunately, once an order is prepared or shipped, changes cannot be made.

If your order has not yet been handed over to the courier, you can send your cancellation request to info@prev.shop.
To ensure your request is processed quickly and the shipping process can be stopped in time, please make sure to include “Order Cancellation” in the email subject line.

If you ordered both agendas and items from our bag, jacket, or shoe categories, please note that these product groups are shipped from different warehouses. Because of this, they may arrive at your address at different times. If one item has arrived earlier, the other will reach you shortly.

If your order arrives damaged, you can contact us via info@prev.shop.

During the planner season, email responses may take up to 3 business days.

If the package was delivered damaged by the courier, it is very important to ask the courier to prepare a damage report. Please send us the report details and photos by email.

If your product has a production-related issue, you may submit an exchange or return request by filling out the Exchange & Return Form.

As long as the product is unused and in resellable condition, you may return your order within 14 days.

To submit a return request: Exchange & Return Form

When filling out the form, once you reach the shipping section, simply click the shipping option and proceed to the next step to submit your request.

All return and exchange requests are reviewed and approved within 2 business days after they arrive to us, and your return code will be shared with you.

If you do not receive a response within 2 business days, your email may have gone to spam or the form submission may not have been completed correctly. In this case, please follow the steps above and submit the form again.

Yes. As long as the product is unused, you may request an exchange within 14 days by filling out the Exchange & Return Form with the details of the product you would like to exchange.
If the item you want to exchange for is out of stock, it will not appear in the selection list.

Yes. You can simply enter the recipient’s address in the shipping address section.

No. In all orders -including those with gift cards- there is no invoice inside the package. You can view the invoice through the email notification.

Before reaching out, we kindly ask you to check the SUPPORT section on our website. If you cannot find the answer you’re looking for, your emails or DMs will be answered within 5 business days.
We do not have a landline number; all communication is handled via email.
Due to the planner season, our email response time is 1–5 business days.

For your questions:
📧 info@prev.shop